When your business grows beyond the capacity of PRELUDE, you can upgrade to CINPHONY, Norstar's largest ACD system, quickly and easily with a simple software installation.

Both Norstar PRELUDE and CINPHONY ACD Offer Exceptional Call Management
PRELUDE and CINPHONY ACD can revolutionize your call-handling ability by offering your call center:

High-Speed Automatic Call Distribution
Powered by our digital, state-of-the-art Norstar switch, these ACD systems let you process inbound calls with lightning speed and accuracy while maintaining the personal touch your customers want.

Scalabilty from 2 to 80 agents
Together with MINUET, PRELUDE and CINPHONY can organize and manage call distribution for as few as 2 agents to as many as 80 agents, 25 groups, and 120 lines. As your business grows, you can add ACD capacity with a simple software change. Plus, since they share a common interface, when you've learned how to use one, you've learned how to use both.

Advanced Call Routing and Handling
Skillset-based routing lets you send callers to the agent with the most experience, or automatically route VIP callers to special agents or departments. Or you can send callers to the agent who's been idle the longest -- it's your choice!

Cost-Effective Ownership
PRELUDE and CINPHONY have never been more cost-effective to own. Why? Because they can now run on the same Norstar Applications Module (NAM) with Norstar Voice Mail, Norstar IVR, or other Norstar applications. This leverages your investment in Norstar hardware, since you can add strong call center capabilities to your other applications with a simple software addition.

Tight Integration with Other Norstar Applications
Both PRELUDE and CINPHONY ACD work seamlessly with Norstar Voice Mail and Norstar Interactive Voice Response (IVR). Your callers can use Norstar Voice Mail's voice menus to reach information mailboxes, access fax-on-demand services, or leave a voice mail message. With IVR, your callers have the option of waiting in queue or placing their order via automated service anytime -- 24 hours a day.

Computer-Telephony Integration (CTI)
Both ACD systems can be integrated with Norstar computer-telephony integration and Calling Line ID services to deliver agent screen pops of incoming caller information. This reduces the amount of information your agents need to get from callers and dramatically cuts the length of the call. With ISDN BRI connectivity, the CLID information is delivered immediately, shaving at least 5 seconds off every call!

LAN-Based Reporting
With the latest release of PRELUDE or CINPHONY ACD, you get INFOCUS, a powerful information management tool that gives you real-time access to the information your call center processes every second. Your executives, supervisors, and agents can use a standard Internet browser to access call information anytime via a LAN-based server -- right from their PCs. With point-and-click ease, they can view and print reports, even administer and configure the system in real-time or schedule the changes for later.

Messaging and Mobility
PRELUDE and CINPHONY are also fully integrated with Norstar Desktop Messaging. Callers can phone, e-mail, or fax information to your business-and agents can access it all right from their desktop. Your agents and supervisors can also take calls on the move with the Norstar M7410 workspace mobility telephone. With the M7410, agents can move about the office, and still receive calls and information on the handset's display-just as if they were at their desk. And both systems have built in recorded announcements that let callers hear about your products and services-just in time to place an order when your agent answers!

Management Reports
PRELUDE offers 12 comprehensive management reports, including two new reports: An ACD Call Profile Summary that encapsulates all calls (including abandoned, disconnected, and transferred calls) by group for a specified time period; and the Line Profile Summary, a review of ACD system line usage.

Powerful Technology To Help You Capture Every Call
In today's competitive market, you can't afford to miss a call. It's critical to capture every caller and every sale. Your Norstar system can supercharge your business with PRELUDE ACD. This powerful ACD package can boost agent productivity, improve customer service, cut operating costs, and allow you to increase revenues. And it can grow along with your business. Let us show you how.

Product Developer
Norstar MINUET, PRELUDE and CINPHONY ACD are products of Cintech Tele-Management of Cincinnati, Ohio. Since 1990, Cintech has delivered powerful software solutions to Norstar users especially designed to meet the needs of small business, departments, and branch offices.

Requirements
Norstar PRELUDE and CINPHONY are available bundled with the Applications Module in initial configurations of 4, 8, or 12 voice channels. Norstar PRELUDE and CINPHONY configurations with 10 channels or more require an Applications Module equipped with a minimum of 16MB RAM.

When purchased as separate software, PRELUDE and CINPHONY require at least an IBM compatible Personal Computer (486/33MHz minimum) with 4MB RAM and 425 MB hard disk space. An additional hardware requirement for unbundled software versions is installing the appropriate number of Dialogic D42-NS 4-port Digital Voice Cards in the PC to provide the desired configuration.

PRELUDE and CINPHONY are fully compatible with Norstar business communication systems running DR5 (release 11.07 or higher) and Modular ICS (release 1 or later) software. Requires systemwide Disconnect Supervision and designation of a Norstar M7000 series digital telephone as Backup Station Set for the ACD system.

Norstar MINUET 
Enhanced call routing efficiency - up to 10 agents, two groups, and 15 lines.
 
Norstar PRELUDE 
Enhanced call center - up to 15 agents, three groups, and 30 lines.
 
Norstar CINPHONY 
Sophisticated call center - up to 80 agents, 24 groups, and 120 lines.
 
Norstar Flash ACD 
Easy and affordable call routing for small businesses.

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